CoupleStar.com online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your ring size and right letters you want show on the jewelry before buying.
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW BELLOW TO HAVE YOUR RETURN REQUEST REVIEWED ***
Requests for returns, exchanges or refunds must be made within 60 days of receiving your order.
If you need to return, exchange or refund your order, please read the following instructions carefully:
It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct size.
You received the wrong item
Like we said, We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item they received to support email and one of team will follow it up for you.
You received a damaged/faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP
If you meet the above criteria please shoot us an email.
Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we’d love to learn from your experience to even up our quality some more.
- You want a refund/return because you “changed your mind”. We print on demand and therefor we cannot accept returns with that inquiry.
- You do not have your return request reviewed and approved by our team, prior to you sending your product back.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
- The item(s) have been customized/engraved
You will be responsible for the return shipping cost
To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please email us at support@CoupleStar.com
Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
Please ensure you use a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return package, and will not process any refund if we do not receive the return package.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Customers are able to cancel or change within 24 hours for free . Please note that on all canceled or changed orders(after 24 hours) of items there is a 30% restocking fee.
CoupleStar reserve the right to void refund/return that shows signs of modification, abuse or damage beyond “normal wear”, as deemed by our jewelry professionals.
For further information you can contact Our Customer Services on: