Frequently Asked Questions
Please read our FAQ before sending us a message.
We will make every effort to ship to you as soon as possible once your order is placed & paid successfully. Actual delivery time may vary due to items, shipping methods, and other factors beyond our control.
Delivery time = Processing time + Shipping time
Non-personalized item: 1-4 business days
Personalized item: 4-7 business days
Made to order item: About 15 business days
Delays might occur during our peak season.
Expedited: 3-7 business days;
Free: 7-30 business days (For countries except US, Registered Airmail may take up to 45 business days to arrive due to local dispatch or other reasons).
We sourced our products directly from supplier, thus we can cut costs and provide you with free shipping. However, this saving comes with trade-off. With free shipping service, the orders may take longer time to arrive since the the manufacturer determines the shipping method. However, you will be given an option to use registered shipping, which can delivered faster to your shipping address at added cost.
If you ordered multiple items from multiple suppliers, they will be dispatched separately, and most probably arrive separately, but rest assured, they are on their way!
After your order is fulfilled, we will send an email to you with a shipping tracking number. If you opt for the registered shipping method, you can track it from supplier to your home country. However, for the free shipping method, you can only track the item until it leaves the manufacturer’s home country.
Most of the cases, the item will reach your shipping address within three weeks. However, there are rare case when the item reach customer after more than 30 days. If this happens, please contact us and we will investigate your order.
We rarely send wrong package, but mistake happens sometimes. Please reach out to our e-mail address, and we will resolve your order as soon as we can.
We can ship to PO Boxes and APO/FPO addresses but expedited shipping is not available.